Frequently Asked Questions

General Questions

  • Are the templates compatible with my website platform?

    Our templates are universally compatible and designed to work seamlessly with (plugins: Kadence Blocks, Fluent Forms, FluentCRM, SureTriggers, Cartflows), Figma, and Canva. 

  • Is there a free trial or refund available?

    No, we do not offer a free trial or refunds. However, we do offer free WordPress Block Patterns here with limited access to our Uni-Blocks templates and standard email support. You can also try our templates on a demo WordPress site here. 

  • How do the subscription plans differ from the free templates?

    Iconic Templates™ offers unique, high-performance website template solutions with a strong emphasis on premium quality and inclusivity. Our templates cater to diverse needs while supporting the BIPOC community. Check out our story here. 

  • What is Iconic Templates™?

    Access is via our website shop or pricing plans. Sign up for our free templates, shop for template themes, or choose a plan to explore our extensive template library. 

Template Usage

  • Do I need coding knowledge to use the templates?

    No coding knowledge is necessary. Our templates are designed for user-friendliness. 

  • Are the templates mobile-responsive?

    All website templates are optimized for mobile responsiveness, ensuring a seamless cross-device experience. 

  • Can I customize the templates?

    Yes, customization is a key feature. Adjust colors, fonts, and layouts to align with your brand identity. 

  • How do I install a template?

    Installation guides are provided with each template, ensuring easy setup without technical expertise. 

Subscription and Pricing

  • Can I cancel my subscription at any time?

    Subscriptions can be canceled in your customer my account area at any time without hassle. You will retain access to your template libraries until your subscription ends at the date of your renewal period and you will not be charged again. We do not offer refunds. Review terms here. 

  • What payment methods do you accept?

    We accept major credit/debit cards, PayPal, and other popular digital wallets. 

  • How do the subscription plans differ from the free templates?

    The subscription plans include a wider range of template libraries (Uni-Blocks: Conversions Libray, Uni-Forms, Uni-Emails, Uni-Design, Uni-Automations, Uni-Funnels), advanced customization options, priority support, and exclusive content. 

  • What is included in the free templates?

    Our free Uni-Blocks: Essentials Library offers basic WordPress Block Patterns, community forum access, and standard email support. 

Support and Assistance

  • What is the response time for support tickets?

    Support tickets are typically addressed within 24 hours Monday – Friday 9 am – 5 pm EST. 

  • Is there a community forum for users to connect?

    Our Facebook Group community is a safe space for users to share insights, seek advice, and showcase their creations with our templates. 

  • How can I get support for template-related issues?

    Reach out via our support portal, email, or community for prompt assistance and help. 

Updates and Features

  • Are there regular updates to existing templates?

    Regular updates are made to ensure our templates stay current with design trends and technological advancement. You can review our changelog here. 

  • Can I suggest features or templates for future updates?

    User suggestions are welcome and influential in our updates and roadmap. 

Technical Requirements

  • Do I need a specific web hosting provider for compatibility?

    Our templates are compatible with standard web hosting platforms, offering flexibility in your hosting choices. We do have recommendations that you can find here. 

  • What are the system requirements for using Iconic Templates™?

    Basic internet access and a modern web browser are sufficient. Our templates are designed to be resource-efficient. 

Compatibility and Integration

  • Is there documentation available for developers?

    Documentation will be available soon, providing detailed guidance for all template usage and support. 

  • Can I integrate Iconic Templates™ with third-party plugins?

    Our templates support integration with a wide range of third-party plugins such as Kadence Blocks, Fluent Forms, FluentCRM, SureTriggers, Cartflows, and more. 

  • Are Iconic Templates™ compatible with e-commerce platforms?

    We offer specialized templates for which is compatible with e-commerce plugins such as SureCart and WooCommerce, ensuring seamless integration and optimal performance for online stores.